mobieusKnow Data Export & Privacy History #651
Author
Patrick Bass
Submitted
Sep 5, 2026 4:34am
Summary
Family meal sharing tickets: the conditions behind the share button and the Share with family? switch, reading a "logged but not shared" report back to a member, sharing a saved meal without logging it, and what to escalate

Your privacy matters. Mobieus gives you tools to control who sees your profile, download a copy of your data, and delete your account.

Privacy Settings

Open your profile settings to control how you appear to other members.

Setting Options
Profile visibility Public (all signed-in members) / Friends Only / Private (only you and admins)
Read receipts On / Off. Controls whether others can see when you have read their message
Show on your profile Full name, location, email, phone, birthday, join date, friend count. Toggle each on or off

Changes take effect right away.

Requesting a Data Export

You can download a copy of the main data Mobieus holds about you.

  1. Open your account settings and find the Data Export section.
  2. Click Request Export.
  3. Mobieus builds your export in the background.
  4. When it is ready, you get an email with a download link.
  5. Open the link to download your ZIP file.

The download link works once and stays valid for 7 days. After you download it, or after 7 days, the file is removed and you request a fresh export if you need one. You can request one export per week.

What Is Included

Your export is a ZIP of structured JSON files covering:

  • Profile holds your username, email, name, location, join date and last sign-in.
  • Your posts has the forum replies you wrote, with thread titles.
  • Your threads has the discussions you started.
  • Messages you sent has your outbound direct messages.
  • Achievements lists the badges you have earned.
  • Credits lists your credit activity.

Account Deletion

To permanently delete your account:

  1. Open your account settings and choose Delete Account.
  2. Confirm that you understand the action is permanent, then submit. You do not need to re-enter a password.
  3. Mobieus emails a confirmation link to your verified email address. Your email acts as a second factor, so deletion cannot start without it.
  4. Open the link and confirm. Your account is then scheduled for deletion 30 days from now and you are signed out.

During those 30 days you can cancel: sign back in and click the cancel banner to keep your account.

After 30 days the deletion is final. Your profile, direct messages, friends, and session data are removed. To keep public discussions readable, your posts in public threads stay in place but are anonymized to "deleted user" rather than deleted outright.

Data Retention

  • Active accounts: your data is kept for as long as the account exists.
  • After deletion: your public posts remain but are anonymized; everything else is removed.
  • Security logs that contain IP addresses are kept for a limited window for abuse protection, then deleted.
Your privacy matters. Mobieus gives you tools to control who sees your profile, download a copy of your data, and delete your account.

## Privacy Settings

Open your profile settings to control how you appear to other members.

| Setting | Options |
|---------|---------|
| Profile visibility | Public (all signed-in members) / Friends Only / Private (only you and admins) |
| Read receipts | On / Off. Controls whether others can see when you have read their message |
| Show on your profile | Full name, location, email, phone, birthday, join date, friend count. Toggle each on or off |

Changes take effect right away.

## Requesting a Data Export

You can download a copy of the main data Mobieus holds about you.

1. Open your account settings and find the **Data Export** section.
2. Click **Request Export**.
3. Mobieus builds your export in the background.
4. When it is ready, you get an email with a download link.
5. Open the link to download your ZIP file.

The download link works once and stays valid for 7 days. After you download it, or after 7 days, the file is removed and you request a fresh export if you need one. You can request one export per week.

### What Is Included

Your export is a ZIP of structured JSON files covering:

- **Profile** holds your username, email, name, location, join date and last sign-in.
- **Your posts** has the forum replies you wrote, with thread titles.
- **Your threads** has the discussions you started.
- **Messages you sent** has your outbound direct messages.
- **Achievements** lists the badges you have earned.
- **Credits** lists your credit activity.

## Account Deletion

To permanently delete your account:

1. Open your account settings and choose **Delete Account**.
2. Confirm that you understand the action is permanent, then submit. You do not need to re-enter a password.
3. Mobieus emails a confirmation link to your verified email address. Your email acts as a second factor, so deletion cannot start without it.
4. Open the link and confirm. Your account is then scheduled for deletion **30 days from now** and you are signed out.

During those 30 days you can cancel: sign back in and click the cancel banner to keep your account.

After 30 days the deletion is final. Your profile, direct messages, friends, and session data are removed. To keep public discussions readable, your posts in public threads stay in place but are anonymized to "deleted user" rather than deleted outright.

## Data Retention

- Active accounts: your data is kept for as long as the account exists.
- After deletion: your public posts remain but are anonymized; everything else is removed.
- Security logs that contain IP addresses are kept for a limited window for abuse protection, then deleted.