'''Tickets about posting video, and about what mobieusVerified opens.''' The member-facing article is ''Posting video, and what mobieusVerified opens'' on the Loopa knowledge base; send members there rather than paraphrasing.

== The rule, in one paragraph ==

A '''mobieusVerified''' member can post video immediately, on every tenant where they hold an account, including accounts created after they verified. Everyone else needs '''one approved post''' (a community owner may set two; nothing higher is accepted) '''and a confirmed email address'''. The apps and the web all say which of the two is missing before the member records anything.

== "I am verified and it still will not let me" ==

This should not happen, and if it does it is worth escalating rather than working around. Check in this order.

# '''Confirm the verification is actually live.''' mobieusVerified needs an approved verification '''and''' a current subscription behind it. A lapsed or cancelled one reads as unverified. Check the member's verification record before anything else — this is the answer roughly every time.
# '''Ask what the screen says.''' "Post once to unlock video" and "Confirm your email address to post video" are different problems. The second one is not about verification at all.
# '''There is no waiting period to sit out.''' Verification is re-read at the moment of the attempt, so "try again in a few minutes" is not advice that can help. If it is refusing now, it will refuse in ten minutes, and something is genuinely wrong.
# '''Escalate''' with the member's account id and tenant, and the exact sentence on screen.

== "It says post once — I have posted" ==

Only posts that '''stand''' count. A post the member deleted, or one a moderator removed, or one the content filter held and a moderator rejected, does not count toward the unlock. That is intentional: the requirement is a signal, and a removed post is not one.

Ask what they posted and where, then check whether it is still visible.

== "Why do I have to post at all?" ==

A brand-new account that can upload video immediately is the shape spam takes. One post is deliberately a low bar. The member-facing article says exactly this and is the right place to point them.

If the member is asking because they want it now, mobieusVerified is the answer, and it is worth mentioning: it opens video, links and file uploads outright, and it carries to every community they join.

== "I got verified so the rules do not apply to me" ==

They do. Say so plainly and without hedging.

Verification opens features an account would otherwise earn with time. It has '''no''' effect on moderation: reports are reviewed the same way, automatic content review still reads new members' forum posts, posts are still removed, and accounts are still suspended and banned. '''A suspended verified member stays suspended.'''

If a verified member is asking for a moderation decision to be reconsidered, that is a moderation appeal and goes through the normal appeal path. Verification is not a factor in it.

== What to escalate ==

* A verified member refused video, where the verification record is live. Include account id, tenant, and the on-screen sentence.
* Any member reporting that the video control '''disappeared''' rather than explaining itself.
* A community owner asking for a threshold above two posts — that is a product decision, not a configuration one.

== Related ==

* ''Posting video, and what mobieusVerified opens'' (Loopa knowledge base — send members here)
* [[handling-organization-tickets|Handling organization tickets]]