'''What a voice-logging ticket usually is.''' Nine in ten are one of four things: the member is not Premium, their session ended, Gemini is not their assistant, or a food came back without calories. None of them is a fault in the log.
== How it works, in one paragraph ==
The member's assistant does the listening. Siri or Gemini turns the sentence into an instruction — an amount, a food name, a duration — and hands Loopa that. '''No audio ever reaches Loopa.''' The entry goes into the same diary as anything logged by hand, and the assistant reads back a confirmation that Loopa wrote.
== The four common tickets ==
=== "It says I need Premium" ===
Correct, and expected. Logging by voice is a Premium feature. '''Logging by hand is not''' — water, food and activity stay free in the app, and the member has lost nothing. Point them at what Premium includes rather than treating this as a problem.
=== "It says I'm signed out" ===
Their session ended. Signing in again in the app restores the phrases immediately; nothing needs re-setting up.
=== "Nothing happens when I say it" (Android) ===
Gemini has to be the device's digital assistant app: Settings → search "digital assistant app" → Gemini. If it already is, ask them to include the word "Loopa" in the phrase — the assistant needs to hear which app is meant.
'''Android note:''' the spoken phrases go live when the app's Play listing does. Until then, long-pressing the Loopa icon gives the same four actions and works today.
=== "It logged food with no calories" ===
Working as intended. Loopa did not recognise what they said, so rather than guessing at a number it saved the entry under exactly their words and told them the calories are missing. Ask them to open the entry and add the figure — everything else about it is already saved and counted.
== Things that are not faults ==
- '''A glass and a cup are both 8 fl oz.''' A bottle is 16.9 fl oz. If a member expected a different volume, this is the definition, not a miscount.
- '''Everything logged by voice lands on today.''' Backdating is an in-app action. A member who said something last night and sees it on today's date is seeing the designed behaviour.
- '''Saying it twice in quick succession logs once.''' If an assistant retries a slow request, Loopa recognises it as the same one. A member who expected two entries and got one, within a minute or so, has hit this.
== When to escalate ==
Escalate with the member's account, the platform, the exact phrase they used and the time:
- The confirmation named an amount or a food that does not match what they said.
- An entry appears twice with the same wording more than a few minutes apart.
- A Premium member is told voice logging needs Premium.
'''What a voice-logging ticket usually is.''' Nine in ten are one of four things: the member is not Premium, their session ended, Gemini is not their assistant, or a food came back without calories. None of them is a fault in the log. == How it works, in one paragraph == The member's assistant does the listening. Siri or Gemini turns the sentence into an instruction — an amount, a food name, a duration — and hands Loopa that. '''No audio ever reaches Loopa.''' The entry goes into the same diary as anything logged by hand, and the assistant reads back a confirmation that Loopa wrote. == The four common tickets == === "It says I need Premium" === Correct, and expected. Logging by voice is a Premium feature. '''Logging by hand is not''' — water, food and activity stay free in the app, and the member has lost nothing. Point them at what Premium includes rather than treating this as a problem. === "It says I'm signed out" === Their session ended. Signing in again in the app restores the phrases immediately; nothing needs re-setting up. === "Nothing happens when I say it" (Android) === Gemini has to be the device's digital assistant app: Settings → search "digital assistant app" → Gemini. If it already is, ask them to include the word "Loopa" in the phrase — the assistant needs to hear which app is meant. '''Android note:''' the spoken phrases go live when the app's Play listing does. Until then, long-pressing the Loopa icon gives the same four actions and works today. === "It logged food with no calories" === Working as intended. Loopa did not recognise what they said, so rather than guessing at a number it saved the entry under exactly their words and told them the calories are missing. Ask them to open the entry and add the figure — everything else about it is already saved and counted. == Things that are not faults == * '''A glass and a cup are both 8 fl oz.''' A bottle is 16.9 fl oz. If a member expected a different volume, this is the definition, not a miscount. * '''Everything logged by voice lands on today.''' Backdating is an in-app action. A member who said something last night and sees it on today's date is seeing the designed behaviour. * '''Saying it twice in quick succession logs once.''' If an assistant retries a slow request, Loopa recognises it as the same one. A member who expected two entries and got one, within a minute or so, has hit this. == When to escalate == Escalate with the member's account, the platform, the exact phrase they used and the time: * The confirmation named an amount or a food that does not match what they said. * An entry appears twice with the same wording more than a few minutes apart. * A Premium member is told voice logging needs Premium.
