Patrick Bass What
When a support agent opens a ticket, AI ranks the existing canned replies by relevance and surfaces the top 1-3. Agent clicks one to insert, then edits. Does not write new canned replies — only ranks the ones admin has already approved.
Where it lives
- Surface: mobieusHelp
- Who can use it: moderators and higher
- Suggested feature flag:
ai_help_canned_suggest
How it ships
- Available on Creator Plus and Sovereign tiers
- Off by default. Tenant admin enables it individually at
/admin/ai(planned consolidated AI configuration page) - Uses the tenant's own Anthropic API key (BYOK). Tenant owns the key, the Anthropic account, and the spend
- Estimated $/month per feature shown in the admin UI before enabling
- Tenant admin sets the rate cap per feature
Filed as part of the mobieusAI feature backlog. Reply with feedback, edge cases, or "ship this first" votes.
Patrick Bass
@mobieus
