Forums Feature Requests Thread

#20 — Response draft writer

#mobieusAI

Patrick Bass · Jun 1 · 12 · 1 Locked

[Normal Priority] [New Feature] [Moderate Effort] [Deployed to Production]

Patrick Bass 🚀 OP Jun 1, 2026 7:55am edited

What

Support agent clicks 'AI draft' on a ticket reply and gets a starting response grounded in the ticket history + any linked KB articles. Agent reviews, edits, and sends. Saves the cold-start time on every ticket.

Where it lives

Surface: mobieusHelp
Who can use it: moderators and higher
Suggested feature flag: ai_help_response_draft

How it ships

Available on Creator Plus and Sovereign tiers
Off by default. Tenant admin enables it individually at /admin/ai (planned consolidated AI configuration page)
Uses the tenant's own Anthropic API key (BYOK). Tenant owns the key, the Anthropic account, and the spend
Estimated $/month per feature shown in the admin UI before enabling
Tenant admin sets the rate cap per feature

Filed as part of the mobieusAI feature backlog. Reply with feedback, edge cases, or "ship this first" votes.

Patrick Bass
@mobieus

Patrick Bass 🚀 Jun 3, 2026 5:54pm

Update — shipped to production.

This feature is live on every Mobieus tenant on Creator Plus and Sovereign tiers. Tenant admins can enable it from /admin/ai.

The feature is gated by the master mobieusAI switch + a per-feature flag and uses the tenant's own Anthropic API key (BYOK). No content crosses tenants — each call reads only from the per-tenant database.

Thread locked for archival. Open a new thread if you have follow-up requests for this feature.

Patrick Bass
@mobieus

#20 — Response draft writer

What

Where it lives

How it ships

Related Discussions