Patrick Bass What
Before a member files a ticket, the help form shows 'You might find this article helpful: [KB link]' based on what they have typed so far. Reduces ticket volume by deflecting answerable questions to the wiki.
Where it lives
- Surface: mobieusHelp
- Who can use it: user
- Suggested feature flag:
ai_help_kb_deflect
How it ships
- Available on Creator Plus and Sovereign tiers
- Off by default. Tenant admin enables it individually at
/admin/ai(planned consolidated AI configuration page) - Uses the tenant's own Anthropic API key (BYOK). Tenant owns the key, the Anthropic account, and the spend
- Estimated $/month per feature shown in the admin UI before enabling
- Tenant admin sets the rate cap per feature
Filed as part of the mobieusAI feature backlog. Reply with feedback, edge cases, or "ship this first" votes.
Patrick Bass
@mobieus
