Where. /admin/helpdesk/rules/new
Request. Add an AI assistant for authoring helpdesk rules. Provide a text box where the admin describes, in plain English, what the rule should do; the assistant builds the rule (conditions + actions) accordingly and fills the form.
Gating. Gate behind the admin AI capability (admin/ai).
Type. Enhancement.
Status: verified (wanted). Open — not yet actioned.
Patrick Bass
@mobieus
Resolved and deployed to production. Commit 161aa48bba.
Added AI rule-writing assistant to the helpdesk rules create/edit form. A plain-English description textarea and Generate with AI button (gated behind the BYOK Anthropic key) appear above the Conditions JSON field. Clicking the button POSTs to the new POST /admin/helpdesk/ai/suggest-rule endpoint, which calls AnthropicClient with the description and a schema of available condition vars and actions, then returns {conditions, actions} that are populated directly into the JSON textareas. No native dialogs — errors surface inline.
Status: fixed. Thread closed.
Patrick Bass
@mobieus
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Patrick Bass