The AI Community Manager drafts member-facing messages and moderation recommendations for you to review. Nothing it produces is sent until you approve it. This page explains what it does and how to control it.
The Community Manager is a separate system from the trigger/condition/action rules at /admin/automation (see Automation rules). This page covers the Community Manager only.
What it does
The Community Manager watches your community for a handful of signals and drafts a response to each one. Every draft lands in an approval queue. You read it, edit it if you want, then approve or reject it. Approved drafts go out as direct messages, forum posts, or moderation actions. Rejected drafts never send.
What it drafts
| Draft | When it's drafted | What you get |
|---|---|---|
| Welcome | A new member joins | A short, personal welcome message sent to the member |
| Weekly summary | Once a week | A snapshot of the past week (new members, active threads, flagged signals), posted to an admin-only forum |
| Re-engagement | A member is flagged as at risk of going quiet | A tailored message inviting them back |
| Introduction | Two members share interests and recent activity | An intro message that names the other member, sent to one of them |
| Forum reply | A thread goes unanswered and matches a known pattern | A drafted reply you can post to the thread |
| Moderation recommendation | A member files a report | A recommended action — dismiss, warn, hide, suspend, or escalate — with the reasoning |
Each draft is de-duplicated, so the same event never produces two drafts for the same target.
You approve everything
The Community Manager cannot send anything on its own. A draft is delivered only when you click Approve. No schedule and no background step can send a message or take a moderation action. You are the gate, every time.
Bring your own AI key
The Community Manager runs on your own Anthropic API key. You add it in Community Manager settings. Until the key is set, the Community Manager stays off: it drafts nothing and makes no API calls.
Three things must all be true for it to run:
- The Community Manager is switched on.
- Your plan is Pro, Creator Plus, or Sovereign.
- Your Anthropic API key is set.
If any one is missing, the whole Community Manager is off, and the settings page tells you which. You pay Anthropic directly, and every draft records its token count and cost so you can see exactly what you spent.
Which plans include it
The Community Manager is available on Pro, Creator Plus, and Sovereign plans. Starter does not include it.
When drafts appear
- Welcome: within about a minute of a member joining.
- Weekly summary: once per week.
- Re-engagement: at-risk members are reviewed every hour.
- Introductions: compatible members are matched a few times a day.
- Forum replies: unanswered threads are scanned several times a day.
Each kind is checked on its own, and every check first confirms the Community Manager is on, so one you've switched off costs you nothing.
Cost tracking and controls
See what the Community Manager costs at /admin/community-manager:
- Per draft — every draft card shows its token count and cost.
- 30-day total — the stat strip at the top of the queue shows your rolling spend.
- By draft type — spend is tracked per kind, so you can see where it goes.
To keep spend predictable, set a monthly budget in Community Manager settings:
- Monthly token budget — a cap on the tokens the Community Manager can use in a calendar month. A live meter shows how much of the budget you've used; it turns amber at 80% and red at 100%. Leave it blank for no cap.
- Budget-alert email — get an email when usage crosses 80%, and again at 100%.
- Pause on budget hit — when this is on and you reach the budget, the Community Manager stops drafting new messages. Drafts already in your queue stay reviewable. Drafting resumes on its own when the budget resets at the start of the next month, or as soon as you raise the cap.
The budget counts every kind of Community Manager draft together.
Turning kinds on and off
Switching the Community Manager on enables it as a whole. Six independent toggles let you run only the parts you want:
- Welcome new members
- Weekly admin summary
- Re-engagement messages
- Introductions
- Forum reply drafts
- Moderation recommendations
All six start off. You'll find these toggles in two places: on the Community Manager settings page, and in Site Configuration under the AI group. Turn on any combination — welcomes without moderation, summaries without re-engagement, whatever fits. A toggle does nothing until your Anthropic key is set.
Audit trail
Every step in a draft's life is recorded in a tamper-evident log you can review at /admin/community-manager/audit. Recorded steps include:
- Drafted
- Approved
- Edited, then approved
- Rejected
- Sent
- Send failed
- Replaced by a newer draft
- Retried
Where to go
- Review and approve drafts:
/admin/community-manager - Settings (AI key, per-kind toggles, monthly budget):
/admin/community-manager/settings - Audit trail:
/admin/community-manager/audit
The **AI Community Manager** drafts member-facing messages and moderation recommendations for you to review. Nothing it produces is sent until you approve it. This page explains what it does and how to control it. The Community Manager is a separate system from the trigger/condition/action rules at `/admin/automation` (see [Automation rules](/know/admin-automation-rules)). This page covers the Community Manager only. --- ## What it does The Community Manager watches your community for a handful of signals and drafts a response to each one. Every draft lands in an approval queue. You read it, edit it if you want, then approve or reject it. Approved drafts go out as direct messages, forum posts, or moderation actions. Rejected drafts never send. --- ## What it drafts | Draft | When it's drafted | What you get | |---|---|---| | Welcome | A new member joins | A short, personal welcome message sent to the member | | Weekly summary | Once a week | A snapshot of the past week (new members, active threads, flagged signals), posted to an admin-only forum | | Re-engagement | A member is flagged as at risk of going quiet | A tailored message inviting them back | | Introduction | Two members share interests and recent activity | An intro message that names the other member, sent to one of them | | Forum reply | A thread goes unanswered and matches a known pattern | A drafted reply you can post to the thread | | Moderation recommendation | A member files a report | A recommended action — dismiss, warn, hide, suspend, or escalate — with the reasoning | Each draft is de-duplicated, so the same event never produces two drafts for the same target. --- ## You approve everything The Community Manager cannot send anything on its own. A draft is delivered only when you click Approve. No schedule and no background step can send a message or take a moderation action. You are the gate, every time. --- ## Bring your own AI key The Community Manager runs on your own Anthropic API key. You add it in Community Manager settings. Until the key is set, the Community Manager stays off: it drafts nothing and makes no API calls. Three things must all be true for it to run: 1. The Community Manager is switched on. 2. Your plan is Pro, Creator Plus, or Sovereign. 3. Your Anthropic API key is set. If any one is missing, the whole Community Manager is off, and the settings page tells you which. You pay Anthropic directly, and every draft records its token count and cost so you can see exactly what you spent. --- ## Which plans include it The Community Manager is available on **Pro**, **Creator Plus**, and **Sovereign** plans. Starter does not include it. --- ## When drafts appear - **Welcome**: within about a minute of a member joining. - **Weekly summary**: once per week. - **Re-engagement**: at-risk members are reviewed every hour. - **Introductions**: compatible members are matched a few times a day. - **Forum replies**: unanswered threads are scanned several times a day. Each kind is checked on its own, and every check first confirms the Community Manager is on, so one you've switched off costs you nothing. --- ## Cost tracking and controls See what the Community Manager costs at `/admin/community-manager`: - **Per draft** — every draft card shows its token count and cost. - **30-day total** — the stat strip at the top of the queue shows your rolling spend. - **By draft type** — spend is tracked per kind, so you can see where it goes. To keep spend predictable, set a monthly budget in Community Manager settings: - **Monthly token budget** — a cap on the tokens the Community Manager can use in a calendar month. A live meter shows how much of the budget you've used; it turns amber at 80% and red at 100%. Leave it blank for no cap. - **Budget-alert email** — get an email when usage crosses 80%, and again at 100%. - **Pause on budget hit** — when this is on and you reach the budget, the Community Manager stops drafting new messages. Drafts already in your queue stay reviewable. Drafting resumes on its own when the budget resets at the start of the next month, or as soon as you raise the cap. The budget counts every kind of Community Manager draft together. --- ## Turning kinds on and off Switching the Community Manager on enables it as a whole. Six independent toggles let you run only the parts you want: - Welcome new members - Weekly admin summary - Re-engagement messages - Introductions - Forum reply drafts - Moderation recommendations All six start off. You'll find these toggles in two places: on the Community Manager settings page, and in Site Configuration under the AI group. Turn on any combination — welcomes without moderation, summaries without re-engagement, whatever fits. A toggle does nothing until your Anthropic key is set. --- ## Audit trail Every step in a draft's life is recorded in a tamper-evident log you can review at `/admin/community-manager/audit`. Recorded steps include: - Drafted - Approved - Edited, then approved - Rejected - Sent - Send failed - Replaced by a newer draft - Retried --- ## Where to go - **Review and approve drafts**: `/admin/community-manager` - **Settings** (AI key, per-kind toggles, monthly budget): `/admin/community-manager/settings` - **Audit trail**: `/admin/community-manager/audit`
