Handling first 14 days, Loopa Basic and Loopa plan tickets

Tickets about the first 14 days, Loopa Basic after them, and the Loopa plans. The member-facing articles are Your first 14 days, When your first days end and What Loopa Basic includes on the Loopa knowledge base; send members there rather than paraphrasing.

How Loopa works now

Every new account starts with 14 days of full Loopa Premium. No card, nothing to cancel, nothing charged when the days end.

• One invitation adds 14 days, up to 30 in total. The first person the member invites (with their invite code or link, or into their Loopa Family Group) must create their account while the member's first 14 days are still running. Only the first invitation adds days.
• A member who joined with an affiliate partner's code starts with all 30 days, so the invitation offer is not shown to them.
• Members who had an account before the new plans began received 30 days of full Loopa Premium from that date, with a dated email and an in-app notice. The invitation offer is not shown to them either.

After the first days, a member without a subscription moves to Loopa Basic. Loopa Basic includes exactly eight things:

1. Food logging: search, barcode, typing a food in, and editing or deleting entries.
2. Weight, blood pressure and heart rate. No other vital: glucose, blood oxygen, temperature, INR, sleep, energy and mood are Premium.
3. 30 days of reports: charts and the member's record for today and the 29 days before it.
4. Progress photos.
5. The static help library.
6. The community: forums, friends and the feed.
7. Sync with Apple Health or Health Connect. Withings, Oura and iHealth are Premium.
8. Downloading their own data, every day of it.

On every plan a member can also delete an entry, their health record or their account, change privacy, sharing, notification and unit settings, report and block, get the coach's crisis and emergency reply, join a family group they were invited to, take the tour and use the setup checklist, open, export and delete the recipes they created, and subscribe, restore or cancel. Everything else is Premium or Premium Family, and tapping it opens the plans. Nothing is deleted. Entries older than 30 days stay in the account and in every download, and come back into view when the member subscribes.

The plans

Until January 23, 2027 the yearly plans are at the launch price, $39.99 and $69.99, and a member who subscribes at that price keeps it for as long as they stay subscribed. On the App Store the launch price starts on October 27, 2026; on Google Play it starts on October 25. Plans are bought in the app through the App Store or Google Play. Store prices outside the US are set by the store.

Check this first: which cohort is the member in?

Several groups never see a countdown or move to Loopa Basic, and "why does this member have everything without paying?" is not a bug for any of them:

1. Founding members. Every account that existed when Loopa launched on the App Store on 1 September 2026 holds Loopa Premium Family for life. There are 52. Their grant has no subscription record, and that is correct. Do not "fix" it by granting a subscription.
2. Beta testers who already hold Premium for life keep it. People who join the beta from now on start with the same 14 days as everybody else.
3. Subscribers keep their plan and their price.
4. Members covered by a family plan. The organizer's Loopa Premium Family covers everyone in their group.
5. Lifetime Beta Access through a partner program stays exactly as it is.

A member in a partner program's included period, such as The Lift Box (90 days of Loopa Premium Family, or the 6 months given to claims made under its first addendum), holds Premium Family until that period ends, then moves to Loopa Basic unless they subscribe. The Lift Box is still open for claims.

Common tickets

"Loopa is asking me to subscribe for water (or workouts, or medications)." Their first days have ended and they have no subscription, so they are on Loopa Basic. Point them at What Loopa Basic includes: food, weight, blood pressure and heart rate keep working, everything they recorded is there, and subscribing brings every other feature back immediately. Restore Purchases fixes it if they already subscribed on another device.

"I can only see the last month." Loopa Basic shows 30 days. Older entries are kept, are in their download, and come back into view when they subscribe.

"My Apple Health or Health Connect data stopped coming in." Sync is part of Loopa Basic and does not stop when the first days end. Work through the sync permissions as for any member. Withings, Oura and iHealth do need Premium.

"I invited a friend and did not get my extra days." Check three things in this order: the friend created a new account (signing in to an existing one does not count), they did it while the member's first 14 days were still running, and it was the member's first invitation. A member who joined with a partner's code, or who had an account before the new plans began, already has the most days available.

"I subscribed at the launch price. Will it go up?" No. The launch price is kept for as long as they stay subscribed. If they cancel and come back later, the price on the screen at that time applies.

"Where do I cancel?" In their Apple Account settings or in Google Play. Deleting the app or the Loopa account does not cancel a store subscription.

What to escalate

1. A subscriber, founding member, beta tester or family-plan member is being asked to subscribe. Their entitlement is not resolving, which is a real defect and affects more than one screen.
2. A member in their first days is being asked to subscribe, a Loopa Basic member is asked to subscribe for one of the eight Basic features, or a Loopa Basic member can use a Premium one. Each direction is drift and is worth catching.
3. A member says something from the last 30 days is missing after their first days ended, or it is missing from their download. Nothing is deleted when Premium ends, so this needs looking into.

Do not promise extra days, a refund, or a price that is not on the plan screen. There is no supported way to grant them in a reply.

Where the truth actually lives

If this article and the product disagree, the product is right and this article needs correcting. Raise the mismatch rather than splitting the difference in a reply.