mobieusKnow
mobieusHelp: Customer Portal
mobieusHelp Customer Portal
The customer support portal (/help/portal) lets community members submit and track support tickets.
Submitting a ticket
- Click Get Help or visit
/help/portal. - Click New Ticket.
- Fill in the subject and describe your issue.
- Select a help topic if prompted (some topics ask for extra details).
- Click Submit.
As you type your subject, the portal may surface matching knowledge-base articles that could answer your question right away — saving you the wait.
Tracking your tickets
Open My Tickets (/help/portal/my) to see all submitted tickets, their status, and any replies.
Ticket statuses
| Status | Meaning |
|---|---|
| Open | Awaiting agent response |
| Pending | Awaiting your reply |
| Resolved | The support team marked it solved |
| Closed | Finished and archived |
Replying
Open a ticket and scroll to the reply box to add a follow-up. The support team is notified automatically. If a ticket was closed and you reply, it reopens.
Rate your experience
When a ticket is resolved, you can leave a quick satisfaction rating. It helps the team see what's working.
Last edited by system
· KB drift-audit reconciliation 2026-06-14: corrected to match dev (report deliverables).
Was this article helpful?
Discussion
Sign in to start the discussion.