mobieusHelp Customer Portal
The customer support portal (/help/portal) lets community members submit and track support tickets.
Submitting a ticket
- Click Get Help or visit
/help/portal. - Click New Ticket.
- Fill in the subject and describe your issue.
- Select a help topic if prompted (some topics ask for extra details).
- Click Submit.
As you type your subject, the portal may surface matching knowledge-base articles that could answer your question right away — saving you the wait.
Attaching files
You can attach screenshots, images, PDFs, logs, and documents to a new ticket right from the form. A screenshot of an error is often the fastest way to explain it. Add up to five files (common image and document types); each one appears on the ticket for the support team.
Live chat
If the team has live chat on, a Chat button appears on the site. Click it, send a message, and an agent replies in real time, no ticket form needed. You can keep browsing while you wait; replies show up as they arrive. Your chat is saved like a ticket behind the scenes, so nothing is lost if you step away.
Tracking your tickets
Open My Tickets (/help/portal/my) to see all submitted tickets, their status, and any replies.
Ticket statuses
| Status | Meaning |
|---|---|
| Open | Awaiting agent response |
| Pending | Awaiting your reply |
| Resolved | The support team marked it solved |
| Closed | Finished and archived |
Replying
Open a ticket and scroll to the reply box to add a follow-up. The support team is notified automatically. If a ticket was closed and you reply, it reopens.
Rate your experience
When a ticket is resolved, you may get a short survey: a satisfaction score, an effort score, or a "how likely are you to recommend us" score, depending on what the team uses. It takes one click and helps them see what is working.
