Author
Patrick Bass Submitted
Jun 7, 2026 9:51am Reviewed
Jun 7, 2026 9:51am Summary
Added by audit doc-gap batch
## mobieusHelp Customer Portal
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The customer support portal (`/help`) lets community members submit and track support tickets.
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The customer support portal (`/help/portal`) lets community members submit and track support tickets.
### Submitting a ticket
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1. Click **Get Help** or visit `/help`.
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1. Click **Get Help** or visit `/help/portal`.
2. Click **New Ticket**.
3. Fill in the subject and describe your issue.
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4. Select a help topic if prompted.
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4. Select a help topic if prompted (some topics ask for extra details).
5. Click **Submit**.
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As you type your subject, the portal may surface matching knowledge-base articles that could answer your question right away, saving you the wait.
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### Attaching files
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You can attach screenshots, images, PDFs, logs, and documents to a new ticket right from the form. A screenshot of an error is often the fastest way to explain it. Add up to five files (common image and document types); each one appears on the ticket for the support team.
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### Live chat
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If the team has live chat on, a **Chat** button appears on the site. Click it, send a message, and an agent replies in real time, no ticket form needed. You can keep browsing while you wait; replies show up as they arrive. Your chat is saved like a ticket behind the scenes, so nothing is lost if you step away.
### Tracking your tickets
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Open **My Tickets** to see all submitted tickets, their status, and any replies.
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Open **My Tickets** (`/help/portal/my`) to see all submitted tickets, their status, and any replies.
### Ticket statuses
| Status | Meaning |
|---|---|
| Open | Awaiting agent response |
| Pending | Awaiting your reply |
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| Resolved | Closed by the support team |
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| Resolved | The support team marked it solved |
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| Closed | Finished and archived |
### Replying
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Open a ticket and scroll to the reply box to add a follow-up. The support team is notified automatically.
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Open a ticket and scroll to the reply box to add a follow-up. The support team is notified automatically. If a ticket was closed and you reply, it reopens.
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### Rate your experience
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When a ticket is resolved, you may get a short survey: a satisfaction score, an effort score, or a "how likely are you to recommend us" score, depending on what the team uses. It takes one click and helps them see what is working.
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mobieusHelp Customer Portal
The customer support portal (/help) lets community members submit and track support tickets.
Submitting a ticket
- Click Get Help or visit
/help. - Click New Ticket.
- Fill in the subject and describe your issue.
- Select a help topic if prompted.
- Click Submit.
Tracking your tickets
Open My Tickets to see all submitted tickets, their status, and any replies.
Ticket statuses
| Status | Meaning |
|---|---|
| Open | Awaiting agent response |
| Pending | Awaiting your reply |
| Resolved | Closed by the support team |
Replying
Open a ticket and scroll to the reply box to add a follow-up. The support team is notified automatically.
## mobieusHelp Customer Portal The customer support portal (`/help`) lets community members submit and track support tickets. ### Submitting a ticket 1. Click **Get Help** or visit `/help`. 2. Click **New Ticket**. 3. Fill in the subject and describe your issue. 4. Select a help topic if prompted. 5. Click **Submit**. ### Tracking your tickets Open **My Tickets** to see all submitted tickets, their status, and any replies. ### Ticket statuses | Status | Meaning | |---|---| | Open | Awaiting agent response | | Pending | Awaiting your reply | | Resolved | Closed by the support team | ### Replying Open a ticket and scroll to the reply box to add a follow-up. The support team is notified automatically.
