Revision #327

## mobieusHelp Customer Portal

The customer support portal (`/help/portal`) lets community members submit and track support tickets.

### Submitting a ticket

1. Click **Get Help** or visit `/help/portal`.
2. Click **New Ticket**.
3. Fill in the subject and describe your issue.
4. Select a help topic if prompted (some topics ask for extra details).
5. Click **Submit**.

As you type your subject, the portal may surface matching knowledge-base articles that could answer your question right away — saving you the wait.

### Tracking your tickets

Open **My Tickets** (`/help/portal/my`) to see all submitted tickets, their status, and any replies.

### Ticket statuses

| Status | Meaning |
|---|---|
| Open | Awaiting agent response |
| Pending | Awaiting your reply |
| Resolved | The support team marked it solved |
| Closed | Finished and archived |

### Replying

Open a ticket and scroll to the reply box to add a follow-up. The support team is notified automatically. If a ticket was closed and you reply, it reopens.

### Rate your experience

When a ticket is resolved, you can leave a quick satisfaction rating. It helps the team see what's working.