Author
system Submitted
Jun 14, 2026 6:59am Summary
KB drift-audit reconciliation 2026-06-14: corrected to match dev (report deliverables).
## mobieusHelp Customer Portal
The customer support portal (`/help/portal`) lets community members submit and track support tickets.
### Submitting a ticket
1. Click **Get Help** or visit `/help/portal`.
2. Click **New Ticket**.
3. Fill in the subject and describe your issue.
4. Select a help topic if prompted (some topics ask for extra details).
5. Click **Submit**.
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As you type your subject, the portal may surface matching knowledge-base articles that could answer your question right away — saving you the wait.
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As you type your subject, the portal may surface matching knowledge-base articles that could answer your question right away, saving you the wait.
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### Attaching files
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You can attach screenshots, images, PDFs, logs, and documents to a new ticket right from the form. A screenshot of an error is often the fastest way to explain it. Add up to five files (common image and document types); each one appears on the ticket for the support team.
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### Live chat
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If the team has live chat on, a **Chat** button appears on the site. Click it, send a message, and an agent replies in real time, no ticket form needed. You can keep browsing while you wait; replies show up as they arrive. Your chat is saved like a ticket behind the scenes, so nothing is lost if you step away.
### Tracking your tickets
Open **My Tickets** (`/help/portal/my`) to see all submitted tickets, their status, and any replies.
### Ticket statuses
| Status | Meaning |
|---|---|
| Open | Awaiting agent response |
| Pending | Awaiting your reply |
| Resolved | The support team marked it solved |
| Closed | Finished and archived |
### Replying
Open a ticket and scroll to the reply box to add a follow-up. The support team is notified automatically. If a ticket was closed and you reply, it reopens.
### Rate your experience
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When a ticket is resolved, you can leave a quick satisfaction rating. It helps the team see what's working.
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When a ticket is resolved, you may get a short survey: a satisfaction score, an effort score, or a "how likely are you to recommend us" score, depending on what the team uses. It takes one click and helps them see what is working.
mobieusHelp Customer Portal
The customer support portal (/help/portal) lets community members submit and track support tickets.
Submitting a ticket
- Click Get Help or visit
/help/portal. - Click New Ticket.
- Fill in the subject and describe your issue.
- Select a help topic if prompted (some topics ask for extra details).
- Click Submit.
As you type your subject, the portal may surface matching knowledge-base articles that could answer your question right away — saving you the wait.
Tracking your tickets
Open My Tickets (/help/portal/my) to see all submitted tickets, their status, and any replies.
Ticket statuses
| Status | Meaning |
|---|---|
| Open | Awaiting agent response |
| Pending | Awaiting your reply |
| Resolved | The support team marked it solved |
| Closed | Finished and archived |
Replying
Open a ticket and scroll to the reply box to add a follow-up. The support team is notified automatically. If a ticket was closed and you reply, it reopens.
Rate your experience
When a ticket is resolved, you can leave a quick satisfaction rating. It helps the team see what's working.
## mobieusHelp Customer Portal The customer support portal (`/help/portal`) lets community members submit and track support tickets. ### Submitting a ticket 1. Click **Get Help** or visit `/help/portal`. 2. Click **New Ticket**. 3. Fill in the subject and describe your issue. 4. Select a help topic if prompted (some topics ask for extra details). 5. Click **Submit**. As you type your subject, the portal may surface matching knowledge-base articles that could answer your question right away — saving you the wait. ### Tracking your tickets Open **My Tickets** (`/help/portal/my`) to see all submitted tickets, their status, and any replies. ### Ticket statuses | Status | Meaning | |---|---| | Open | Awaiting agent response | | Pending | Awaiting your reply | | Resolved | The support team marked it solved | | Closed | Finished and archived | ### Replying Open a ticket and scroll to the reply box to add a follow-up. The support team is notified automatically. If a ticket was closed and you reply, it reopens. ### Rate your experience When a ticket is resolved, you can leave a quick satisfaction rating. It helps the team see what's working.
