Author
Patrick Bass Submitted
May 26, 2026 10:15pm Reviewed
May 26, 2026 10:15pm Summary
Initial version
# Modmail
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Modmail is a private messaging channel between members and the moderation team. Use it when you need to report an issue, ask a question about the rules, or discuss a moderation action.
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Modmail is a private channel between you and a forum's moderation team. Use it to report an issue, ask about the rules, or discuss a moderation action.
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## Sending a Modmail
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## Sending a modmail
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1. Click **Modmail** in the site navigation (or find it under the Help menu).
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2. Select the forum or category your message relates to (this routes the message to the right moderator team).
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3. Write your message. You can include links to specific posts or threads for context.
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4. Click **Send**.
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1. Open the forum your message relates to. Modmail goes to that forum's moderators.
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2. Use the forum's **Modmail** action to start a message.
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3. Write your message. You can paste links to specific posts or threads for context.
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4. Send.
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Your message is delivered to all moderators assigned to that forum. Any moderator on the team can reply.
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Your message reaches the moderators of that forum, and any of them can reply.
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## What Happens Next
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## Where modmail lives
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- You receive a notification when a moderator responds.
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- The conversation continues as a thread — you can send follow-up messages and the moderator team can discuss internally before responding.
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- Modmail conversations are private. Only you and the moderation team can see them.
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Your modmail conversations appear in your **Messages** area at `/messages/modmail`. You get a notification when a moderator replies, and the conversation continues as a thread so you can follow up.
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## When to Use Modmail
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Modmail is private. Only you and that forum's moderation team can see it.
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Modmail is the right channel for:
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## When to use modmail
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- **Reporting rule violations** that need moderator attention.
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- **Asking about moderation actions** taken on your content.
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- **Requesting help** with something only staff can resolve (moving a thread, merging accounts, etc.).
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- **Sensitive topics** that you do not want to discuss in public.
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- Reporting rule violations that need a moderator.
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- Asking about a moderation action taken on your content.
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- Requesting help with something only staff can do (moving a thread, for example).
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- Sensitive topics you don't want to raise in public.
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For general questions about how the platform works, consider posting in the community help forum instead — other members can help, and the answer benefits everyone.
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For general "how does this work" questions, posting in the community help forum is often faster — other members can answer, and everyone benefits.
## Tips
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- Be specific. Include links to the content in question and explain what you expect to happen.
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- Be patient. Moderators are volunteers and may take a few hours to respond.
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- One topic per modmail thread. If you have a separate issue, start a new conversation.
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- Be specific. Link to the content and say what you'd like to happen.
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- Be patient. Moderators are volunteers and may take a few hours.
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- One topic per conversation. Start a new modmail for a separate issue.
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## For Moderators
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## For moderators
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Moderators see all modmail for their assigned forums in the **Moderation Panel > Modmail** inbox. Features include:
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Moderators see modmail for the forums they moderate in the same **Messages → Modmail** area (`/messages/modmail`), scoped to their forums. From there a moderator can reply, leave an internal note for the team, and resolve the conversation. A member can reopen a resolved conversation by replying.
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- **Internal notes** — leave a note visible only to the mod team (not the member).
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- **Assign** — route a conversation to a specific moderator.
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- **Close** — mark the conversation as resolved (the member can reopen it by replying).
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- **Snooze** — hide the conversation for a set period and resurface it later.
Modmail
Modmail is a private messaging channel between members and the moderation team. Use it when you need to report an issue, ask a question about the rules, or discuss a moderation action.
Sending a Modmail
- Click Modmail in the site navigation (or find it under the Help menu).
- Select the forum or category your message relates to (this routes the message to the right moderator team).
- Write your message. You can include links to specific posts or threads for context.
- Click Send.
Your message is delivered to all moderators assigned to that forum. Any moderator on the team can reply.
What Happens Next
- You receive a notification when a moderator responds.
- The conversation continues as a thread — you can send follow-up messages and the moderator team can discuss internally before responding.
- Modmail conversations are private. Only you and the moderation team can see them.
When to Use Modmail
Modmail is the right channel for:
- Reporting rule violations that need moderator attention.
- Asking about moderation actions taken on your content.
- Requesting help with something only staff can resolve (moving a thread, merging accounts, etc.).
- Sensitive topics that you do not want to discuss in public.
For general questions about how the platform works, consider posting in the community help forum instead — other members can help, and the answer benefits everyone.
Tips
- Be specific. Include links to the content in question and explain what you expect to happen.
- Be patient. Moderators are volunteers and may take a few hours to respond.
- One topic per modmail thread. If you have a separate issue, start a new conversation.
For Moderators
Moderators see all modmail for their assigned forums in the Moderation Panel > Modmail inbox. Features include:
- Internal notes — leave a note visible only to the mod team (not the member).
- Assign — route a conversation to a specific moderator.
- Close — mark the conversation as resolved (the member can reopen it by replying).
- Snooze — hide the conversation for a set period and resurface it later.
# Modmail Modmail is a private messaging channel between members and the moderation team. Use it when you need to report an issue, ask a question about the rules, or discuss a moderation action. ## Sending a Modmail 1. Click **Modmail** in the site navigation (or find it under the Help menu). 2. Select the forum or category your message relates to (this routes the message to the right moderator team). 3. Write your message. You can include links to specific posts or threads for context. 4. Click **Send**. Your message is delivered to all moderators assigned to that forum. Any moderator on the team can reply. ## What Happens Next - You receive a notification when a moderator responds. - The conversation continues as a thread — you can send follow-up messages and the moderator team can discuss internally before responding. - Modmail conversations are private. Only you and the moderation team can see them. ## When to Use Modmail Modmail is the right channel for: - **Reporting rule violations** that need moderator attention. - **Asking about moderation actions** taken on your content. - **Requesting help** with something only staff can resolve (moving a thread, merging accounts, etc.). - **Sensitive topics** that you do not want to discuss in public. For general questions about how the platform works, consider posting in the community help forum instead — other members can help, and the answer benefits everyone. ## Tips - Be specific. Include links to the content in question and explain what you expect to happen. - Be patient. Moderators are volunteers and may take a few hours to respond. - One topic per modmail thread. If you have a separate issue, start a new conversation. ## For Moderators Moderators see all modmail for their assigned forums in the **Moderation Panel > Modmail** inbox. Features include: - **Internal notes** — leave a note visible only to the mod team (not the member). - **Assign** — route a conversation to a specific moderator. - **Close** — mark the conversation as resolved (the member can reopen it by replying). - **Snooze** — hide the conversation for a set period and resurface it later.
