# Modmail

Modmail is a private channel between you and a forum's moderation team. Use it to report an issue, ask about the rules, or discuss a moderation action.

## Sending a modmail

1. Open the forum your message relates to. Modmail goes to that forum's moderators.
2. Use the forum's **Modmail** action to start a message.
3. Write your message. You can paste links to specific posts or threads for context.
4. Send.

Your message reaches the moderators of that forum, and any of them can reply.

## Where modmail lives

Your modmail conversations appear in your **Messages** area at `/messages/modmail`. You get a notification when a moderator replies, and the conversation continues as a thread so you can follow up.

Modmail is private. Only you and that forum's moderation team can see it.

## When to use modmail

- Reporting rule violations that need a moderator.
- Asking about a moderation action taken on your content.
- Requesting help with something only staff can do (moving a thread, for example).
- Sensitive topics you don't want to raise in public.

For general "how does this work" questions, posting in the community help forum is often faster — other members can answer, and everyone benefits.

## Tips

- Be specific. Link to the content and say what you'd like to happen.
- Be patient. Moderators are volunteers and may take a few hours.
- One topic per conversation. Start a new modmail for a separate issue.

## For moderators

Moderators see modmail for the forums they moderate in the same **Messages → Modmail** area (`/messages/modmail`), scoped to their forums. From there a moderator can reply, leave an internal note for the team, and resolve the conversation. A member can reopen a resolved conversation by replying.