Patrick Bass Area: mobieusHelp (audit p7) · Surface: /help/portal, /help/portal/new, /help/portal/verify, /help/portal/my, /help/portal/ticket/{reference} · Dimension: documentation · Severity: major
The customer/requester-facing support portal is a fully shipped user-facing surface (file a ticket, magic-link email verification, view 'my tickets', reply on a ticket, knowledge-base deflection) yet has no mobieusKnow article. The only mobieusHelp wiki article is the admin guide, which explicitly says it does NOT cover the portal experience. End users (the customers opening tickets) have zero documentation, and the search index returns nothing for 'submit ticket' or 'support portal'.
Evidence
Code: platform/src/Controllers/Helpdesk/PortalController.php defines the full requester-facing surface — newForm() (line 62), submit() (line 80, file a ticket), verify() (line 192, magic-link verify), myTickets() (line 208), ticket() (line 238), reply() (line 267), deflectionConsumed() (line 338). Wiki: `curl -sL https://support.mobieus.io/know/index` lists exactly ONE helpdesk article — `/know/mobieushelp-admin-guide`. `curl 'https://support.mobieus.io/know/search?q=submit+ticket'` and `?q=self-service+portal` both return `No results`. The admin guide itself excludes it: "Public portal experience — the customer-facing flow lives in the portal itself; no admin page exposes it." (mobieushelp-admin-guide, 'What's NOT in this guide').Suggested fix. Add a mobieusKnow article e.g. /know/mobieushelp-portal-guide covering: how to open a ticket, what the help-topic picker and custom fields mean, email/magic-link verification, finding existing tickets via 'My tickets', replying, and how KB deflection works. Link it from /know/index and from the admin guide's 'Related articles'.
Filed by the automated tenant-app audit and adversarially evidence-verified. Status: verified. Open — not yet actioned.
Patrick Bass
@mobieus
