Managing your members
You manage every member from your admin area. Open Admin > Members, find the person, and open their profile. Everything below happens in your admin tools. There is no separate sign-in portal for you or your members to visit.
Roles
Every member has one role. Higher roles include everything below them.
- Registered is a standard member.
- Moderator can reach the admin area and the moderation queue.
- Admin can manage members.
- Super Admin can change site settings, branding, and broadcasts.
- Banned is blocked from everything.
You can assign any role up to and including your own. You cannot give someone a role higher than yours, and you cannot demote yourself.
Find and edit a member
Search by name, username, or email on the Members page. Open a profile to edit the display name, username, email, and role, and to see the member's recent activity.
Account actions
From a member's profile you can:
- Reset password. Send the member a secure, single-use link to set a new password. The link expires after a short time. You never see or set the member's password yourself.
- Lock account. Immediately block the member from signing in. Use this to stop access right away while you look into something.
- Unlock account. Restore access to a locked account.
- Clear lockout. If a member locked themselves out with too many failed sign-in attempts, clear it so they can try again.
- Clear two-factor authentication. Remove the member's two-factor setup, for example when they lose their device. They can set it up again next time they sign in.
- Sign out everywhere. End all of the member's active sessions on every device. Pair this with a password reset if you think an account is compromised.
- Suspend or ban. Temporarily suspend a member, or ban them to block all access. Suspensions can be timed and lift automatically.
Each action is recorded in your audit log with who did it and when.
What members manage themselves
Members handle their own credentials from Account settings. They can:
- Change their password at any time.
- Turn on two-factor authentication with an authenticator app, and keep backup codes in case they lose their device.
- Change their email address. For security, a change is confirmed with links sent to both the old and the new address.
Single sign-on for teams
If your organization uses its own identity provider, members can sign in with it. When they do, Mobieus matches them to their account by their verified email address, so their existing profile and history stay intact. Ask your platform contact to connect your provider.
Bulk actions
Select several members on the Members page to change roles, suspend, or ban in one step. Members whose role is higher than yours are skipped automatically.
Tips
- Reset the password and sign the member out everywhere together if an account may be compromised.
- Clearing two-factor authentication does not change a password. Send a reset as well if you are unsure.
- Banning blocks access immediately and stays in place until you lift it.
